Our Produce Ltd is committed to safeguarding the privacy of our customers. This policy sets out how we will treat your personal information.

1. What information do we collect?

   Rest assured we will only collect data, which you have knowingly supplied, and is necessary to providing our service to you. This will include your name, your email address, telephone number and physical address. If you choose to pay online, we will also need to collect your payment card details so that Protx, our secure online payment services provider, can process your payment. If you default on payment, we may disclose your relevant details to debt collection agencies. We will never pass these details on to any other third party except where required to do so by law.

   We may also collect information about your visits and use of this website to enable us to give you more information about our products and to improve the website’s usability.

   We will keep a record of your order history and any email communication between ourselves to assist in the management of your account with us.

2. Contacting you

   We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable, if your collection point needs to be changed or you simply need a quick reminder to come and collect your order. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavour to do so. You can update your preferred form of contact by viewing the contact details section of 'my account' when you are logged into our website.

   From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers offered by us which we believe may interest you. We might ask for your views on our products or services to improve our offering.

   If you cancel your subcription with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office (contact details are given on the contact page of our website) or clicking on the link in the communication to "unsubscribe".

3. Links to other websites

   We may provide you links to high quality, reputable sites. When you click through to these sites you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.

4. Security of your personal data

   As a company that does business over the Internet, we understand the importance of security. We have highly secure facilities to give you confidence when using your payment card, and when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

   You are responsible for keeping your password confidential. If you know or suspect that someone else knows your password, you should change it immediately.

5. Privacy Support

   If you have an enquiry or concern about our privacy policy, please write to us by email to:
   info@ourproduce.co.uk or by post to:
   Our Produce Ltd, Roselea Cottage, Knightsfield Rd, Hanbury, Burton on Trent, DE13 8TH

6. Policy amendments

   We may update this privacy policy from time-to-time in which case we will post a new version on our website and notify you of the changes by email.